555pub FAQ

555pub requires a valid Philippine government-issued ID for identity verification. Accepted documents include a Philippine passport, SSS/UMID card, PhilSys National ID, driver's licence, PRC ID, or Voter's ID. You'll also need to submit a recent selfie photo and, in some cases, a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours.

Go to the 555pub Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat.

No. Each player is permitted to hold only one active 555pub account. Creating multiple accounts (also known as "multi-accounting") is a violation of 555pub's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

You can update most account details — such as your contact number, address, and communication preferences — directly in your Account Settings. Changes to your registered name or date of birth require additional verification and must be requested through our support team. This is to ensure the integrity of our KYC records and comply with Philippine AML regulations.

555pub supports the most popular payment methods available to Filipino players: GCash, Maya (PayMaya), and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. Please note that credit card deposits and all forms of cryptocurrency are not accepted on 555pub, in compliance with Philippine regulations.

The minimum deposit on 555pub is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for verified accounts, though large transactions may require additional verification in line with our AML policy.

GCash and Maya deposits are credited to your 555pub account almost instantly — usually within a few seconds to two minutes. Bank transfer deposits typically take 15 to 30 minutes during banking hours, though some transfers may take up to one business day depending on your bank. If your deposit hasn't reflected after two hours, please contact our support team with your transaction reference number.

Withdrawal processing times depend on your chosen method. GCash and Maya withdrawals are typically processed within 1 to 3 business hours after approval. Bank transfer withdrawals take 1 to 3 business days depending on your bank. All withdrawals are subject to a standard security review. To avoid delays, make sure your KYC verification is complete and your withdrawal method matches the name on your 555pub account.

The minimum withdrawal amount on 555pub is ₱200 for GCash and Maya. For bank transfers, the minimum withdrawal is ₱500. Please ensure your account balance meets the minimum before submitting a withdrawal request. Withdrawals below the minimum threshold will not be processed.

Withdrawals may be rejected for several reasons: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment method name, or a flagged security review. If your withdrawal was rejected, you'll receive a notification with the reason. You can also contact our 24/7 support team for clarification and to resolve the issue as quickly as possible.

555pub offers a generous welcome package for new Filipino players. The exact bonus details — including match percentage, maximum bonus amount, and eligible games — are displayed on the promotions page after you register. Welcome bonuses are available to new accounts only and are subject to wagering requirements before any winnings can be withdrawn. Check the current promotions page for the latest offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the wagering requirement, the bonus and associated winnings will be forfeited. Your real-money balance (funds deposited without a bonus) is always withdrawable at any time, subject to standard security checks.

Yes. 555pub regularly runs reload bonuses, cashback offers, free spins on selected slot games, and special bingo ticket promotions. Filipino players can also look forward to seasonal promotions tied to local events and holidays. To stay updated, check the promotions section after logging in or opt in to email notifications in your account settings.

555pub offers a wide variety of games to suit every type of player. The platform includes online slots with hundreds of titles, live dealer games (baccarat, roulette, blackjack, and more), bingo rooms, fishing games like Ocean King Jackpot and West Hunter Bingo, and sports betting covering PBA, NBA, UFC, boxing, and other popular events. New games are added regularly to keep the experience fresh.

Yes. All games on 555pub use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and cannot be manipulated. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.

Absolutely. 555pub is fully optimised for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The platform is built with a responsive design that adapts seamlessly to any screen size, so whether you're playing on a smartphone in Makati or a tablet in Cebu, the experience is smooth and consistent.

Ocean King Jackpot is one of 555pub's most popular fishing arcade games. Players use cannons to shoot at sea creatures, each worth different point values, with the goal of accumulating the highest score and triggering jackpot rewards. It's a fast-paced, skill-influenced game that's hugely popular among Filipino players who enjoy a more interactive gaming experience beyond traditional slots.

West Hunter Bingo is a unique hybrid game on 555pub that combines the excitement of bingo with hunting-style arcade gameplay. Players mark off numbers on their bingo cards while also participating in interactive shooting mechanics that can multiply winnings. It's a fresh take on the classic bingo format that's proven very popular with Filipino players looking for something different.

The minimum age to register and play on 555pub is 21 years old, in strict accordance with Philippine gaming regulations and PAGCOR guidelines. Age verification is mandatory for all accounts. Any player found to be under 21 will have their account immediately suspended and all funds returned. We take underage gambling extremely seriously and have zero tolerance for violations of this policy.

You can set daily, weekly, or monthly deposit limits directly in your Account Settings under the "Responsible Gaming" tab. Once a limit is set, it takes effect immediately. Reducing your limit is instant; increasing it requires a 24-hour cooling period to give you time to reconsider. We strongly encourage all players to set deposit limits as part of a healthy gaming routine. For more details, visit our Responsible Gaming page.

Self-exclusion allows you to voluntarily block yourself from accessing your 555pub account for a set period — from a minimum of six months up to five years, or indefinitely. Once activated, self-exclusion takes effect immediately and cannot be reversed during the exclusion period. You can activate self-exclusion through your Account Settings or by contacting our support team directly. Your account balance will be preserved and returned to you when the exclusion period ends (for time-limited exclusions). Visit our Responsible Gaming page to learn more.

Yes. 555pub uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. We also employ two-factor authentication (2FA) for account logins and conduct regular security audits to maintain the highest standards of platform integrity.

If you feel that gambling is negatively affecting your life, please reach out for help immediately. 555pub's responsible gaming tools — including self-exclusion, deposit limits, and cooling-off periods — are available 24/7 in your account settings. You can also contact our support team at [email protected] for immediate assistance. Remember: Gambling is addictive. Know when to stop. You are never alone in this — help is always available.

If a game freezes or disconnects during a session, simply refresh your browser or reopen the game. 555pub's platform automatically saves your game state, so any bets placed before the disconnection will be settled correctly. If you believe a bet was lost due to a technical error rather than a game outcome, contact our support team with the date, time, and game name — we'll investigate and resolve it promptly.

555pub works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the smoothest experience — especially on live dealer games and fishing arcade titles — we recommend using Chrome or Edge on desktop, and Chrome or Safari on mobile. Make sure your browser is up to date and that JavaScript is enabled. Clearing your browser cache can also resolve most display or loading issues.

555pub's customer support team is available 24 hours a day, 7 days a week. You can reach us via the live chat widget available on every page of the platform, or by emailing us at [email protected]. Our support agents are fluent in English and Filipino, so feel free to reach out in whichever language you're most comfortable with. We aim to respond to all email inquiries within 2 hours.